Cookie policy

In this Cookie Policy references to "we" or "us" or "our" or "Hiscox" are to:

  • Hiscox Insurance Company (Guernsey) Limited, company number 34576, Heritage Hall, Le Marchant Street, St Peter Port, Guernsey
  • Hiscox Insurance Services (Guernsey) Limited, company number 39217, Heritage Hall, Le Marchant Street, St Peter Port, Guernsey
  • Hiscox ASM Ltd., company number 06272775, registered address 1 Great St Helens, London, EC3A 6HX
  • Hiscox Syndicates Limited, company number 02590623, registered address 1 Great St Helens, London, EC3A 6HX
  • Hiscox Underwriting Group Services Limited, company number 04137419, registered address 1 Great St Helens, London, EC3A 6HX

When using our websites, your personal information will be processed by different Hiscox Group companies listed above, who will be the 'data controller'. Please contact us via the contact details set out below if you would like further information on this.

This Cookie Policy should be read alongside, and in addition to, the Website terms and conditions and our privacy policy.

2. What are cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies for a variety of reasons, such as to:

  • estimate our audience size and usage patterns;
  • track your preferences;
  • speed up your searches;
  • recognise you when you return to our website;
  • allow you to use our website in a way that makes your browsing experience more convenient; and
  • improve and update our website.

3. Different types of cookies

A. Functionality cookies

These are used to recognise users when they return to a website. They enable the personalisation of content, the recognition of users and remember user preferences (for example, their choice of language or region).

Drupal

Drupal is the Content Management System (CMS) that we used to build the website.

Cookie Name

Purpose

Expires

has_js

Drupal uses this cookie to indicate whether or not the visitors browser has JavaScript enabled.

When session ends

 

Others

Cookie Name

Purpose

Expires

multilink_pl

This cookie is used to identify the language of content you are viewing, whether is English 'en' or Spanish 'es'.

a day

 

B. Analytical/performance cookies

These types of cookies allow providers to recognise and count the number of visitors and to see how visitors move around their website when they are using it. This assists providers in improving the way their website works, for example, by ensuring that users are finding what they are looking for easily.

Google Analytic

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.

Cookie Name

Purpose

Expires

__utmc

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie.

Session

__utmt

This cookie is set by Google Analytics. According to their documentation it is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes

10 minutes

__utmb

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30 minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit, but a returning visitor.

30 minutes

__utma

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customised by website owners.

2 years

__utmv

This is an optional addtional cookie set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie is used when site owners create custom visitor-level variables for customising what can be measured. The cookie is updated every time data is sent to Google Analytics. It has a default lifespan of two years, although this can be customised by site owners.

a few seconds

 

SessionCam

Our web site may use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from this website is for Hiscox Ltd internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Cookie Name

Purpose

Expires

_vwo_uuid_v2

This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions. When the SessionCam is integrated with the visual web optimizer, this cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO.

a year

More info on SessionCam: https://help.sessioncam.com/hc/en-gb/articles/200812017-SessionCam-Cookies

C. Third party cookies

When you visit our website you may notice some cookies that are not related to us. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We do not control the setting of such cookies and we advise you to check the third-party websites for more information about these cookies and how to manage them.

To disable all targeted Hiscox adverts on other companies' websites, please visit Your Online Choices (http://www.youronlinechoices.eu/) where you will be able to opt out of the Microsoft, Amazon, Google, AppNexus, Turn, Facebook and Twitter Advertising networks. Please note, by opting out of the Advertising networks listed, this will disable targeted adverts for Hiscox and any other companies that use these networks.

Hiscox uses suppliers that may set cookies on our website in order to deliver various services.

Cookie Name

Purpose

Expires

__cfduid / uvc

This cookies is owned by AddToAny. The main business activity is: Social Sharing Services and Tracking.

a year / a day

IDE

This cookies is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange

7981 years

LOGIN_INFO / SID / HSID / demographics / VISITOR_INFO1_LIVE / APISID / GPS / SSID / YSC / SAPISID

This cookies is from YouTube, which is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

-

 

4. Manage your cookie preferences

To limit or block the cookies which are set by Hiscox, you can amend your browser’s privacy settings. The Help function within your web browser will explain how this is done.

Visit www.aboutcookies.org to find out how to limit or block cookies on an array of different browsers. There are details on how to delete cookies as well as general information about them. For information on how to do this on your mobile phone you will need to refer to the manufacturer’s guide. Please be aware that if you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work if you choose to limit or block cookies.

5. Changes to this policy

We may update this cookie policy from time to time to ensure that it remains accurate. Please check back regularly so you are fully aware of any changes.

This cookie policy was last updated on: 23rd July 2018.

6. Questions

If you have any questions or if you would like to find out more about this Cookie Policy, please contact us at: dataprotectionofficer@hiscox.com.For additional information about how we use your data please refer to our privacy policy